Sitting down with our Head of B2B recently we decided to explore a topic that is often brought up by our clients. What are the intrinsic benefits of switching to an outsourced FM model & what factors often influence companies to do so? In a time of rapid change, does holding onto the outdated model of doing everything in house make sense? Can your life or your colleagues be made easier with the swish of a wand?
Georgie Slaters thoughts on the topic:
In your experience, what are the top three factors that motivate Clients to seek an outsourced FM model and what are the core benefits?
Problem: High FM spend Our Solution: One Invoice – Access to the most competitive pricing in the UK across products & services.
Within Oracle FM, we have access to a huge pool of specialists who work with us across the UK, enabling us to ensure we have the best service, for the best price. We aren’t tied by financial constraints, and if something needs purchasing upfront, we can do it – allowing us again to get the best pricing for our clients.
Our parent company, DC Group, allows us to have access to accounts and pricing from wholesalers across Europe for a plethora of services. Whether is parts for plant, cleaning supplies, office furniture, uniform or even stationery. Our group of business’ allows for us to be able to get the best prices, whilst not compromising on quality and enabling a direct cost saving to our clients across the board. We offer our clients a one invoice service, combined with a monthly financial report, meaning less time for our clients sifting through invoices and submitting for payment. Our open book policy means you always know what you are paying for, and always put simply.
Problem: Lack of broad FM knowledge Our Solution: One contact – 100’s specialists supporting
Our pool of service partners are specialists in their industries, and we believe that access to hundreds of brains is better than one. We ensure we work with the best in their field to ensure we can offer the right product to our clients, every time. Our pool means we can culminate their industry knowledge & experience with our own teams to offer the one stop shop, presented to you by your key contact. Nobody can know it all, but we can present it all, concisely and quickly.
We generally have one key contact for our client, enabling our clients to build a strong relationship and understanding of each other’s business to give them consistency, whilst our customer services team works hard in the background supporting them.
Client focussed service delivery is at our core, ensuring our customers are informed & most importantly happy with our service, is ultimately what drives us.
Problem: Lack of time Our Solution: One complete managed solution. A whole team of people.
We understand, from first-hand experience, an in-house team simply cannot do everything!
We find that most clients just do not have enough time to manage all aspects of the facilities industry, the time they do have is stretched and can often lead to sourcing just any supplier to do a job, which can have detrimental effects, whether it might be paying too much or a job not being done right.
We manage everything… From compliance, to asset management & lifecycle’s, helpdesk requests, job management, contractor management, project management, health & safety, accreditations, certifications, RAMS, FM HR, system management, people management finance budgets and more. We know an FM’s job spec is endless, so we make it easier.
In conclusion, Oracle is there to help with big, small, or obscure problems. With the thought to improve our clients work life & performance in a supportive but necessary role. Ditching the old and bringing in the new.
Keep an eye out for our next blog, where we’ll be looking at our predictions for the next three major trends to impact the FM market in the coming years.